Returns & Exchanges

At Matter and Form Inc., we stand by the precision of our 3D scanning technology and offer a 30-day satisfaction guarantee on all hardware and accessories. If your equipment does not meet your technical requirements, we provide a streamlined return process to ensure a hassle-free resolution.

Return Process

• 1.
  Initiate a Return Request

  Log in to your account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request or contact our technical support team directly.

• 2.
  Prepare the Hardware

  Carefully repackage your scanner and all included cables, calibration cards, and accessories in the original protective packaging to prevent damage during transit.

• 3.
  Attach the Shipping Label

  Once your RMA is approved, print the provided prepaid shipping label and affix it securely to the exterior of the box, ensuring all previous shipping marks are covered.

• 4.
  Inspection and Refund

  Our technicians will inspect the returned unit for functionality and completeness; once verified, your refund will be processed to the original payment method within 5-7 business days.