Frequently Asked Questions
Everything you need to know about our precision electronics and support.
What is the standard shipping timeframe for domestic orders?
Domestic orders are typically processed within 1-2 business days and delivered via standard shipping within 3-5 business days. Expedited options are available at checkout.
Do you offer international shipping for your hardware?
Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any customs duties or VAT incurred during importation.
What is your return policy for open-box electronics?
We offer a 30-day return window. Items must be returned in their original packaging with all included accessories. A restocking fee may apply to items missing components.
Does my purchase include a manufacturer warranty?
All Matter and Form hardware comes with a standard 1-year limited warranty covering defects in materials and workmanship under normal use.
How can I access technical support or software updates?
Technical support is available via our online help center. Software updates and drivers can be downloaded directly from the 'Downloads' section of our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure checkout experience.